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Evening Supervisor, Olympic Oval, Faculty of Kinesiology

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Job ID: 11299

Updated: February 7, 2018

Location: Main Campus

Position Overview

The Olympic Oval in the Faculty of Kinesiology is currently seeking a Recurring Part-time Evening Supervisor.

This recurring part time AUPE position reports to the Guest Services Duty Manager in the Olympic Oval. This position involves working in a busy high traffic area with frequent interruptions. The Evening Supervisor and must be able think and respond quickly, effectively and creatively in order to provide responsible customer service. The Evening Supervisor will ensure that each all guests of the Olympic Oval have a safe, positive and fulfilling experience that exceeds expectations and reflects the caliber of this world class facility. The Evening Supervisor will be responsible for ensuring the safety, risk management, and customer service needs of the Olympic Oval and all user groups are met when full time staff are not available.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Supervisory:
    • Providing supervision and leadership to part time staff including: initiatives to improve customer service, staff performance feedback, staff training, and occasional scheduling of staff
    • Providing and promoting a positive and motivating environment for all part time employees
    • Providing part-time employee support and supervision
    • Developing and maintaining effective communication and dissemination of information between the Oval user groups and the management team
    • Acting as a liaison for the management team, staff, visitors, and the general public
    • Acting as a "troubleshooter" during evening and weekend hours
    • Monitoring and dealing with activities carried out in the building including: public skating, ticket sales, front office duties, ice patrol, weight room, access control, skate shop, events, and operations duties
    • Monitoring and ensuring the safety and risk management issues within the Olympic Oval
  • Administration
    • Ensuring accurate cash outs for employees at the end of each shift
    • Ensuring float is counted at end of each shift
    • Completing appropriate cash out and cash handling documentation and ensuring it is completed accurately at the end of each shift
    • Completing detailed End-Of-Day reports and forwards to appropriate parties
    • Assisting the Guest Services Coordinator with front office tasks when necessary 

Qualifications / Requirements:

  • Must have 3 - 5 years of supervisory experience
  • Must be able to interact with a variety of customers, user groups, students, faculty and staff
  • Must have excellent and effective customer service skills
  • Must have proven conflict resolution skills as well as problem solving skills
  • Ability to handle stressful situations is essential
  • Current CPR and Lifesaver First Aid certificate is highly recommended
  • A sound knowledge of POS systems and cash management is required

Application Deadline: This position will remain open until filled; however, applicants will be reviewed as they are received.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase III.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to become one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary believes that a respectful workplace, equal opportunity and building a diverse workforce contribute to the richness of the environment for teaching, learning and research, and provide faculty, staff, students and the public with a university that reflects the society it serves. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.



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