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Customer Service Supervisor, Outdoor Centre, Faculty of Kinesiology

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Job ID: 13808

Updated: October 5, 2017

Location: Main Campus

Position Overview

The Department of Active Living in the Faculty of Kinesiology is currently seeking a Recurring Part Time Customer Service Supervisor.

The Department of Active Living within the University of Calgary's Kinesiology faculty is looking for a self-driven individual who displays a high level of initiative to join our team here as a Customer Service Supervisor. This department is responsible for the registrations of thousands of clients across what is currently approximately 500 programs ranging from fitness classes to summer camps to canoe trips. In addition to registrations our locations also provide additional services as follows:

Client Services counter interacts with our members on a daily basis giving out towels, wristband access, sells inventory items, processes memberships and is generally the face of the facility
The Fitness Centre counter greets our gym-users and provides facility-specific information
The Outdoor Centre processes outdoor equipment rentals, repairs equipment, keeps inventory and assists our coordinators with their programs
Bowness Park does Boat Rentals and the train in the Summer and Skate Rentals in the Winter

Availability for Friday and Saturday from 1:00pm is required. Shifts outside of these times may also be required.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • As part of a team, take responsibility for coordinating the daily work tasks of full-time and hourly paid staff. This involves setting work priorities, allocating staff resources and monitoring work
  • Ensures that staff training is supplied in a consistent, timely and adequate manner to full time and part time staff
  • Deals effectively with customer questions and complaints
  • Ensures that information flows effectively to program and equipment coordinators as appropriate 
  • Performs technical inspection and maintenance work on a wide variety of outdoor equipment
  • Ensures that all work conducted is in accordance with the Alberta Occupational Health and Safety Act, Regulation and Code and other health and safety legislation as applicable

Qualifications / Requirements:

  • Minimum of Grade 12 (Undergraduate degree or College Diploma in Outdoor Recreation or Kinesiology is an asset)
  • First Aid / CPR certification; Wilderness First Aid is preferred
  • Class 5 Drivers License
  • Knowledge and experience in the wide variety of outdoor activities offered by the Outdoor Centre is required
  • In depth understanding of policies and procedures relating to our inventory management and course offerings is essential
  • Experience with maintenance & repair of outdoor gear
  • Experience in customer service, including experience in the supervision of a medium sized customer service operation
  • Good working knowledge of MS Office applications. Familiarity with University core business systems, including CSIS is an asset
  • Proven track record of professionalism & showing initiative

Application Deadline:  September 15, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Kinesiology visit Careers in the Faculty of Kinesiology.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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